Reference

sultanwin Privacy Policy

Our Privacy Policy explains how sultanwin handles the account, wallet and device details connected with your access.

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CONTACT ROUTES

Ask About Your Privacy Policy Rights

A clear support route helps you ask what we hold, why we use it or how to correct an account detail.

Account privacy request Use our account support path to ask for a copy of account details linked to your phone verification. We may check ownership before responding so private records are not released to another person.
Wallet record question For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, include the payment reference and date. We can then trace the matching entry while keeping unrelated account activity outside the request.
Correction or removal Tell us which detail needs correction or which request you want considered. We assess retention needs, account security and local requirements before changing or removing a record connected with your access.
DATA HANDLING

Account Security Behind This Policy

Our handling process is built around the records created by your own account actions rather than broad device access.

Account details

We use your submitted account details to create and maintain access, confirm the phone step and respond to requests about your records. We do not describe unrelated browsing content as part of your account profile.

Payment references

A DANA, OVO, GoPay or QRIS reference can be stored with account and status records so we can match a transaction question. Bank transfer and virtual account references follow the same account-linked handling.

Cookies and sessions

Cookies and session markers help keep you signed in, remember essential settings and identify unusual sign-in patterns. You can manage browser cookie controls, although restricting essential cookies may interrupt account access.

Device signals

We may record browser type, device signals, approximate network details and security events when you sign in. These records help us compare a new session with prior access without reading personal files on your device.

Retention controls

We keep records for the period needed for account operation, security checks, dispute handling and applicable legal duties. When a record no longer serves those purposes, our process assesses deletion or reduced identification.

Change requests

You can ask us to correct account details, explain a data use or consider removal through the account support route. We may request phone or account checks before making a privacy-related change.

Privacy Policy Answers for sultanwin

These Privacy Policy answers address the account and wallet questions you are most likely to have before opening an account. They explain what we collect, how you can reach us and why a phone check may be needed. If your situation is specific, use the support path beside the account area and include only the details needed to locate your request.

It covers account details, phone verification, wallet references, cookies, device signals, session events, retention and privacy requests connected with your access. It also explains how we handle DANA, OVO, GoPay and QRIS records.

Phone verification helps us confirm that the person requesting account access or a data change controls the registered account. It also reduces the chance that another person receives private account details.

Yes. The Privacy Policy includes payment references and status records linked to QRIS, DANA, OVO, GoPay, bank transfer and virtual account activity when those details are needed for account or support handling.

Use the account support path and ask for a copy of the details linked to your account. Include your registered phone number, and we may complete an ownership check before sending private records.

Yes. Identify the account detail that is wrong and explain the correction through support. We may compare the request with your phone verification and existing account records before applying an approved change.

We retain records for account operation, security checks, dispute handling and applicable legal duties. The retention period depends on the record and purpose; records no longer needed may be deleted or reduced.

The policy is written for Indonesian access, but availability and eligibility depend on local law. If your location or circumstances affect access, contact support before opening or changing an account.

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